Just the other day in a virtual networking meeting that included supervisors of all levels, from a variety of business sectors, I heard a consistent message from them. Their message was clear: “it’s very different being in business since re-opening the economy AND that makes it difficult getting staff to stay abreast of required trainings”. ...

The Industrial Revolution of the 18th century forever changed societies globally. It impacted Europe and America immensely. It started in England and spread to the rest of the world, including the United States by the 1830’s and 1840’s. The first revolution was the bed rock for transition of societies, England and the United States ...

The question, “Why am I doing this?” is one every business owner asks themselves. It is asked at the start of a new business venture and continues throughout business ownership. It serves as a gut-wrenching point of reference every time it’s asked. It points out our fears, and questions our confidence. It touches our vulnerability. That ...

This year is certainly positioning itself to be a year of confusion for everybody and their communities. The coronavirus breeds uncertainty in every sector of business and industry, for profit and non-profit. It does not discriminate among business type, longevity of business, single or multiple locations, number of employees, open 7 days a week ...

Podcasting audience growth over the past five years has been greater than any other form of digital or traditional media. According to The Infinite Dial January-February 2020, podcasts are becoming more mainstream in media. Monthly podcast listening has grown year after year by 16 percent annually. Contrasted with other ...

Just the other day driving, I heard a commercial on satellite radio, a News Talk station, that made my head spin. I am glad I have lane assist because I was swerving to the center line. I thought to myself, “what a terrible commercial”. I heard nothing but babbling, I swear I’m being kind calling it babble. Now, I am trained to listen to ...

Will it take a pandemic such as the Coronavirus to make Customer Service an important practice in business today? We recognize that for decades customer service was evolving just as technology evolved. In our blog, back in June, Technology Takeover: It Means Good Business we illustrated how technology was impacting the workplace ...